Standard table bookings
Regular dining bookings do not require a deposit and can be cancelled or resized free of charge up to 24 hours before your booking time. If you cancel inside 24 hours, or do not arrive at all, we may charge a fee per seat at our discretion. We only do this when a table has been held and turned away for you.
Private events and chef's table
Private bookings for the chef's table and whole-room events require a deposit equal to 25 percent of the estimated total. This deposit is applied to your final bill. The rules below apply to the deposit and the balance.
- More than 14 days before the event: full deposit refund, no questions asked.
- Between 14 and 7 days before the event: deposit can be moved to another date within six months.
- Inside 7 days: deposit is non-refundable, and any reduction in headcount is charged at the original number.
- No notice and no arrival: the full deposit is retained.
Cooking classes
Class seats are limited to eight people, so late cancellations are hard to refill. You can reschedule a single class seat free of charge up to five days before the class date. Inside five days we will try to move you if a replacement can be found, but we cannot guarantee it.
If we cancel a class for any reason, including an instructor being unwell or an issue in the kitchen, you will be offered a full refund or a seat on the next available class, whichever you prefer.
Gift vouchers
Gift vouchers are valid for three years from the date of purchase and are not redeemable for cash. If a voucher expires unused, we will happily extend it once for another six months if you ask before the expiry date passes.
Quality concerns
If something on your table is not right, tell us on the night. In almost every case we will fix it immediately, replace the dish or take it off the bill. Refund requests raised after the visit are considered case by case, and we will always look at what actually happened rather than apply a blanket rule.
How to request a refund
Send your booking reference and a short description of what went wrong to davelona@hotmail.com or call +61 3 8564 2917. We aim to reply within two business days. Approved refunds are returned to the original payment method, usually within five to ten business days depending on your bank.